Privacy Policy

HandyMan Montenegro ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. By using our platform, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

We collect several types of information from and about users of our platform: Personal Information: • Name, email address, phone number • Profile information and photos • Location data (city, address) • Payment information (processed securely by third parties) • Communication preferences Usage Information: • Platform usage patterns and preferences • Device information and IP address • Browser type and version • Pages visited and time spent on platform • Search queries and job postings Service Information: • Job descriptions and requirements • Service provider profiles and qualifications • Reviews and ratings • Communication between users • Service completion data

We collect information in several ways: Direct Collection: • Information you provide when creating an account • Data you submit when posting jobs or providing services • Communications you send to us or other users • Information you provide in surveys or feedback forms Automatic Collection: • Cookies and similar tracking technologies • Log files and server records • Analytics and performance monitoring • Location data (with your consent) Third-Party Collection: • Social media platforms (if you connect accounts) • Payment processors • Analytics services • Background check services (for service providers)

We use the information we collect for various purposes: Service Provision: • To provide and maintain our platform • To connect customers with service providers • To process payments and transactions • To facilitate communication between users • To provide customer support Platform Improvement: • To analyze usage patterns and trends • To improve our services and user experience • To develop new features and functionality • To conduct research and analytics Communication: • To send important updates about our services • To provide customer support • To send marketing communications (with consent) • To notify you of changes to our policies Safety and Security: • To verify user identities • To prevent fraud and abuse • To ensure platform safety • To comply with legal obligations

We may share your information in the following circumstances: With Service Providers: • To facilitate job matching and service delivery • To enable communication between users • To process payments and transactions • To provide customer support With Third-Party Service Providers: • Payment processors • Analytics services • Cloud storage providers • Background check services • Marketing partners (with consent) Legal Requirements: • When required by law or legal process • To protect our rights and property • To ensure user safety • To comply with court orders Business Transfers: • In connection with mergers or acquisitions • As part of asset sales or transfers • With your explicit consent

We implement appropriate security measures to protect your information: Technical Safeguards: • Encryption of data in transit and at rest • Secure servers and databases • Regular security audits and updates • Access controls and authentication Administrative Safeguards: • Employee training on data protection • Confidentiality agreements • Regular security assessments • Incident response procedures Physical Safeguards: • Secure data centers • Access controls to facilities • Secure disposal of hardware • Environmental controls However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your information for as long as necessary to: • Provide our services to you • Comply with legal obligations • Resolve disputes and enforce agreements • Improve our services Retention Periods: • Account information: Until account deletion • Transaction data: 7 years (for tax purposes) • Communication data: 3 years • Analytics data: 2 years • Marketing data: Until consent withdrawn You may request deletion of your personal information, subject to legal and operational requirements.

You have certain rights regarding your personal information: Access and Portability: • Request access to your personal information • Receive a copy of your data in a portable format • Request correction of inaccurate information Control and Deletion: • Update or correct your information • Delete your account and associated data • Opt out of marketing communications • Withdraw consent for data processing Privacy Settings: • Control profile visibility • Manage communication preferences • Adjust privacy settings • Control data sharing options To exercise these rights, contact us at privacy@handyman-montenegro.com

We use cookies and similar technologies to enhance your experience: Essential Cookies: • Required for platform functionality • Authentication and security • Shopping cart and preferences • Cannot be disabled Analytics Cookies: • Help us understand usage patterns • Improve platform performance • Track user interactions • Can be disabled in browser settings Marketing Cookies: • Personalize advertisements • Track campaign effectiveness • Enable social media features • Require your consent You can control cookies through your browser settings, but disabling certain cookies may affect platform functionality.

Our platform may contain links to third-party websites and services: Third-Party Websites: • We are not responsible for their privacy practices • Review their privacy policies before providing information • We do not control their data collection or use Integrated Services: • Payment processors (Stripe, PayPal) • Social media platforms • Analytics services (Google Analytics) • Communication tools We recommend reviewing the privacy policies of any third-party services you use through our platform.

Our platform is not intended for children under 18 years of age: • We do not knowingly collect personal information from children • If we discover we have collected information from a child, we will delete it • Parents should monitor their children's internet usage • Contact us if you believe we have collected information from a child If you are under 18, please do not use our platform or provide any personal information to us.

Your information may be transferred to and processed in countries other than Montenegro: • We ensure appropriate safeguards are in place • We comply with applicable data protection laws • We use standard contractual clauses where required • We implement additional security measures By using our platform, you consent to the transfer of your information to countries outside Montenegro.

We may update this Privacy Policy from time to time: • We will notify you of significant changes • We will post the updated policy on our platform • We will update the "Last Updated" date • Continued use constitutes acceptance of changes We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions about this Privacy Policy or our data practices, please contact us: Email: privacy@handyman-montenegro.com Phone: +382 20 123 456 Address: Bulevar Džordža Vašingtona 98, Podgorica, Montenegro Data Protection Officer: Email: dpo@handyman-montenegro.com We will respond to your inquiry within 30 days.